At Lochsloy Design we understand that there may be occasions when you change your mind regarding a purchase and we have implemented a fair and transparent policy to assist with this process.
Cancellations
Orders for items in stock can be cancelled at any time prior to shipping. Unfortunately bespoke or custom orders cannot be cancelled once the order has been confirmed.
Returns
You have 14 calendar days to return an item from the date you receive it.
To be eligible for a refund, your item must be returned in an unused condition and in it’s original packaging.
Refunds
We will notify you upon receipt of your returned item and update you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to the original method of payment which will be processed within the timescales of your account or card issuer’s policies.
Sale items, bespoke or custom orders are non refundable unless faulty..
No refund shall exceed the purchase price.
Return Shipping
You will be responsible for organising and paying for the shipping costs for returning your item.
It is recommended that items are returned using a tracked mail service.
A shipping address will be supplied to you upon notification that you wish to return an item.
By purchasing via the website you accept the above policies.
Thank you for shopping with Lochsloy Design.
Need help?
Contact us at lochsloydesign@gmail.com for any questions related to refunds and returns.